Build your team
Apply

Frequently Asked Questions

How does WorkBetterNow ensure the quality of a WBN Certified Professional™?

WorkBetterNow’s solid employer brand attracts over 4000 applications each month. We maintain high-quality WBN Certified Professional™ standards through a rigorous screening process that includes multiple interviews, skills assessments, and thorough background checks. Additionally, our Success Coaches continuously monitor performance and satisfaction, ensuring consistent and high-quality service delivery to all our clients.

All of the talent working for our clients are referred to as WBN Certified Professionals™ or WBN Professionals. We provide over 40 roles, including virtual assistants and executive assistants. Learn more about the distinctions in our Related blog

WBN is a completely remote US company based out of New York, but the talent we provide works remotely from their homes in Latin America.

At WorkBetterNow, we prioritize the security of your confidential information and suggest treating your WBN Professional like any other member of your remote-working team. Here are some best practices we offer:

  • Internet: Encourage the use of a VPN for encrypted internet connections and strong WiFi passwords. Consider separating the CP’s computer network from other devices.
  • Data: Store documents and data on secure servers or cloud-based storage. Limit CP access to necessary information only.
  • Passwords & Access: Ensure each CP has unique login credentials and encourage the use of password managers. Enforce strong password policies and consider implementing multi-factor authentication for added security.
  • Email Security: Remind CPs to verify sender legitimacy and avoid sharing sensitive information via email.
  • Hardware: Instruct CPs to turn off or reboot computers daily, install updates promptly, and use malware protection and antivirus software on CP computers. Use modern operating systems to mitigate security risks.

For detailed guidelines and assistance with software or hardware setup, please refer to our Best Practices In IT Security For Your Remote Professionals. Additionally, we recommend collaborating with your MSP or IT professional to tailor these practices to your specific needs.

There are no long term contracts, just a signed agreement.

Once you start using our services, it’s on a month-to-month basis. If you decide to end the service, simply let us know via email at [email protected] or by phone at 646.576.5717. You’ll receive a refund for any part of the month you haven’t used yet.

No.

$2800/mo. for each full-time, dedicated assistant. Rates decrease when hiring a 3rd assistant.

You will pay WorkBetterNow (WBN) on a monthly basis using the credit card information you provide. The charge for each month’s service will be processed three days before the start of the month. Once WBN receives these payments, we handle the payment to the WBN Certified Professionals™ (CPs). It’s important for you to set up automatic payments to ensure the service begins without delay.

You generally do not need to provide hardware for your WBN Certified Professional™ (WBN CP), as we ensure all CPs meet our technical requirements. This includes having a computer with at least 8GB of RAM, high-speed internet, and reliable setup to perform their tasks effectively.

For software, it depends on your company’s specific needs. CPs are proficient in commonly used platforms like Microsoft Office, Google Workspace, CRMs, and project management tools. However, if your business requires access to proprietary or industry-specific software, you may need to provide a license or login credentials.

If additional hardware or software is required, our team can assist with the logistics—whether that means helping coordinate hardware delivery to the CP’s country or facilitating reimbursement for necessary purchases. Let us know what your CP will need, and we’ll help facilitate the setup.

Yes, all calls within the United States are included.
You can also communicate with your dedicated WBN Professional through several platforms such as: Phone, email, Skype, WhatsApp, Slack and many more.

No, you don’t need to sponsor a work visa for candidates since they are based in Latin America and will be working remotely. WorkBetterNow handles the employment arrangements with the WBN Certified Professionals™ (CPs) in their respective countries, so there’s no need for you to manage visas or work permits.

Your assistant is dedicated to you and serves your company as your other employees do.

What is WorkBetterNow’s vacation and paid time off policy for the WBN Certified Professional™?

At WorkBetterNow, our vacation policy is designed to support our WBN Certified Professionals™ (CPs) while ensuring uninterrupted service for our clients. CPs accrue 1.5 days of paid time off (PTO) each month, giving them the flexibility to recharge while maintaining consistency for the clients they serve. For CPs working part-time (fewer than 40 hours a week), PTO accrual is prorated based on contracted weekly hours. These PTO days are fully paid and already included in the monthly fee.

The maximum PTO balance a CP can hold at any given time is 18 days. Once this limit is reached, no additional days will accrue. To ensure continuous accrual of 1.5 days per month, the PTO balance should remain below 16.5 days. 

To use their PTO days, CPs must notify both their client and WBN Talent Coordinator at least one month in advance. This notice period allows sufficient time for approval and to make the necessary arrangements to maintain smooth operations.
 
During approved PTO periods, WorkBetterNow provides a part-time replacement to ensure seamless operations and uninterrupted client support. 
 

Ready to unleash your business?

Get started